Cancellation Policy

At 7UP Flights, we are committed to nurturing a trustworthy relationship with you. This Cancellation Policy outlines the terms under which you may cancel your booking.

General Policy

• All bookings made through 7UP Flights for trip accommodations are subject to this Cancellation Policy.
• Specific cancellation terms may vary by service provider. Please review the cancellation terms specific to your booking at the time of reservation.

Cancellation Requests

• Cancellation requests must be made at least 12 hours before the scheduled booking.
• Requests must be initiated via phone call to our customer support line. For verification, we also require email confirmation of your cancellation request.
• Approved cancellations made in accordance with this policy may be eligible for a full or partial refund, depending on the service provider’s refund terms.
• Refunds, if applicable, will be issued to the original method of payment within 7 business days of confirmation.
• Any applicable cancellation fees will be disclosed at the time of confirmation.

Non-Cancellable & Non-Refundable Situations

• Some bookings may be strictly non-cancellable, depending on the service provider’s terms.
• Non-refundable bookings will be clearly labeled during the booking process. If a booking is marked as non-cancellable, it will not qualify for any refund, regardless of the circumstances.
• Cancellations will not be honored in the event of no-shows, late arrivals, strikes, overbookings, or force majeure events beyond our control or the provider’s control.

Customer Responsibilities

• It is your responsibility to review and understand the cancellation policy before confirming your booking.
• Delays in responding to or completing the cancellation request may result in failure to process the request.

Disputes & Contact

• If you believe your cancellation request was mishandled or if you have concerns about a booking charge, we encourage you to contact our support team before initiating a chargeback or dispute with your bank or card issuer.

Policy Updates

• may update this Cancellation Policy at any time without notice. Continued use of our services implies acceptance of any changes. This Cancellation Policy is governed by and forms part of our Terms and Conditions.

Exceptions to Standard Policy

• In case of government-issued travel restrictions or emergencies, we may consider exception-based cancellations.
• Travelers affected by natural disasters or serious illness may submit documentation for review.
• Exceptions are reviewed case-by-case and approval is not guaranteed.

Cancellation Confirmation Process

• Once a cancellation request is received, our team will send a confirmation email within 12 hours.
• This confirmation email will outline the refund eligibility and any applicable deductions.
• If you do not receive a confirmation, please contact support within 24 hours.

Partial Cancellations

• Some providers allow partial cancellations (e.g., shortening your flight).
• Partial cancellations may not always qualify for refunds.
• Customers are advised to read terms for any minimum stay or usage rules.

Refund Processing Time

• Refunds generally take 5–7 business days but may vary based on your bank or payment method.
• Digital wallets may process faster than bank cards.
• Refund tracking is available upon request via email.

Communication Channels

• Email: info@7upflights.com
• Phone Support: +1-855-561-0187 (24/7)
• Live Chat: Available on our website between 9:00 AM to 6:00 PM (local time)

Service-Specific Cancellation Rules

• Some international booking require a minimum 24-hour notice for cancellation.
• Booking may have stricter cancellation cut-off times depending on location.
• Always verify booking conditions before proceeding with cancellation.